Refine your search
Availability
- Showing only available items
- Show all items
-
Authors
- Bitner, Mary Jo. (2)
- Gremler, Dwayne D. (1)
- Pandit, Ajay (1)
- Zeithaml, Valarie A. (2)
-
Holding libraries
-
Item types
- Books (2)
-
Locations
- General Stacks (2)
-
Topics
- Customer services. [x]
- Marketing. (2)
- Service industries (2)